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Terms & Conditions

Returns and Exchanges

If you prefer to return or exchange items purchased from our website you must return your unwanted items within 14 days of receiving your goods, for a refund of the value of the item only, or an exchange, based on stock availability.

Please refer to our Returns policy for further information.

Shipping is complementary on the replacement item, but exchanges made to destinations outside of the UK will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. See costs on the Delivery Information page.

Our policy

Items should be returned unused and with all Ash packaging. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

All shoes should be tried on a carpeted surface before wear.

Please email if you have any inquires.

Faulty goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within three months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.


We have made every effort to display as accurately as possible the colours of our products that appear on However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

Tax Charges

All prices are inclusive of VAT for UK orders since we are a UK based business.

International orders outside of the UK however do not include VAT or import duty. This therefore means that customers will be contacted by either the courier or their local tax office upon the goods reaching their destination country for prompt payment of the VAT and import duty due. Failure to pay these charges will result in the goods being returned to our warehouse and a refund will be initiated minus all shipping charges Ash Footwear incurs. We pride ourselves on transparency and therefore suggest you look at what any import duty may look like. VAT on the other hand, this only gets paid once and so since you'll not be paying it to Ash Footwear, it is simply a matter of where it is paid, in this case to your local tax office directly. Feel free to contact us for any info regarding this:


Credit Card Security

Ash Shoe Co Ltd accepts major credit and debit cards including Visa, Mastercard, Maestro and Delta through our payment service provider SAGEPAY. All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.


Remittance Terms

We accept Visa, Mastercard and all major debit cards. You may send your credit card information via email, Royal Mail or over the Internet. Please be aware that the contract is not legally binding until goods have been dispatched.


Intellectual Property

Your use of the Ash Shoe Co Ltd site and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the content (as described in the content section below), including Ash Shoe Co Ltd Software and all HTML and other code contained in this Site. All such content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions.

You are permitted to use the content only as expressly authorised by Ash Shoe Co Ltd and/or its third party licensors. Any reproduction or redistribution of the above listed content is prohibited and may result in civil and criminal penalties.

Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing content for your own personal use.

ASH SHOE CO LTD reserves the right to alter any of the terms and conditions without prior notice.