Returns

Christmas Extended Returns Period

Orders placed from the 1st December 2016 can be returned up until the 14th January 2017

We offer a 14-day return policy to all our customers. Our Returns Policy allows you to return goods for a full refund (minus shipping charges) 14 days from the date the goods are physically received if you are not completely satisfied.

Beyond these 14 days, our Returns Policy allows you to return goods for an exchange or credit note within 30 days of the goods arriving if you are not completely satisfied.

Please note, any charges incurred for returning goods back to us are the responsibility of the customer. Postage costs are non refundable however if you wish to exchange your goods for another product, we would deliver this exchange on a Next Working Day Delivery service free of charge upon receipt of the returned goods.

Returned goods in all circumstances must be in brand new condition with all original packaging and labels; In addition, shoes should not have been tried on a hard surface, which may have scratched the soles of the shoes. Regrettably, any signs of wear will mean that the goods are deemed non-returnable.

Should you wish to return your goods for a refund, exchange or credit note for whatever reason, you may do so in subject to the following returns policy. Failure to follow the below procedures in regards to returns may result in non-acceptance.

U.K. Returns Policy

Firstly we request that you kindly contact our returns department on customerservice@ashfootwear.co.uk or +44 (0) 208 616 4130, with you order reference number (WEB*****) to hand, to request a Returns Authorisation Code.  This will be provided by our team Monday-Friday 10:00am - 5:30pm.

When we ship you order we provided returns form. If you have mislaid your Returns Form, please download a replacement one here.

Once you have obtained your Returns Authorisation Code, kindly make note of this, as well as all other relevant information in the correct areas on the returns form. Once completed, add this to your parcel and ship along with the goods to be returned.

Please ship returns to Ash Footwear Returns, 77 Fortess Road, London, NW5 1AG

Customers are liable for any losses incurred whilst returning a product to us so we suggest that a trackable form of delivery is used to safeguard your products. 

All refunds are processed back onto the original payment method used when purchasing.

In the rare case that our customers have received faulty goods, the fault must be highlighted to Ash Footwear within 30 days of the date of purchase. 

This returns policy does not affect your statutory rights.

 

International Returns Policy (also applicable to orders coming from Norway and Switzerland)

Firstly we request that you kindly contact our returns department on customerservice@ashfootwear.co.uk or +44 (0) 208 616 4130, with you order reference number (WEB*****) to hand, to request a Returns Authorisation Code.  This will be provided by our team Monday-Friday 10:00am - 5:30pm.

When we ship you order we provided an international returns form which includes a customs return label which must be placed outside the returned package.

If you have mislaid your International Returns Form, please download a replacement one here. 

Once you have obtained your Returns Authorisation Code, kindly make note of this, as well as all other relevant information in the correct areas on the returns form. Once completed, add this to your parcel and ship along with the goods to be returned.

Please ship returns to Ash Footwear Returns, 77 Fortess Road, London, NW5 1AG

Customers are liable for any losses incurred whilst returning a product to us so we suggest that a trackable form of delivery is used to safeguard your products. 

All refunds are processed back onto the original payment method used when purchasing.

In the rare case that our customers have received faulty goods, the fault must be highlighted to Ash Footwear within 30 days of the date of purchase. 

This returns policy does not affect your statutory rights.

PLEASE NOTE: Exchanges will be completed on the next working day of the item(s) being received back at our warehouse. An email will be sent to confirm.

PLEASE NOTE: you will receive your refund credit within 8 working days of the item(s) being received back at our warehouse. An email will be sent to confirm that we have processed your return.

PLEASE NOTE: Items purchased from ashfootwear.co.uk can only be returned directly back to us and cannot be returned to a standalone Ash store.

Colours and Textures Represented on www.ashfootwear.co.uk

We have made every effort to display as accurately as possible the colours of our products on the website and to portray the texture of the materials. However, please note that the colour of products depends on the settings of various monitors and that texture on some of our natural leather products can vary slightly.

Top