Returns

Beyond these 14 days, our Returns Policy allows you to return goods for an exchange or credit note within 30 days of the goods arriving if you are not completely satisfied. Credit notes are valid for 2 months from the date it was issued. Please note that if you do not use your credit note by the use-by date then this will automatically be removed from your account. Furthermore if return your order past the credit note expiration date, then this will not be re-issued back into your account.

Please note, any charges incurred for returning goods back to us are the responsibility of the customer. Furthermore it is up to the customer to ensure that they monitor and track their returns. Postage costs are non refundable, exchanges can only be done on the same style, however, for an exchange on a different style, we recommend you to place a new order. 

Returned goods in all circumstances must be in brand new condition with all original box packaging and labels; In addition, shoes should not have been tried on a hard surface, which may have scratched the soles of the shoes. Regrettably, any signs of wear or damage (shoes or packaging) will mean that the goods are deemed non-returnable. As a result of this the goods would be returned back to the customer's address.

Should you wish to return your goods for a refund, exchange or credit note for whatever reason, you may do so in subject to the following returns policy. Failure to follow the below procedures in regards to returns may result in non-acceptance.

U.K. Returns Policy

When we ship you order we provide a returns form which you will need to complete. If you have mislaid your Returns Form, please download a replacement one here.

Once completed, add this to your parcel and ship along with the goods to be returned.

Please ship returns to Ash Footwear Returns, 77 Fortess Road, London, NW5 1AG

Customers are liable for any losses incurred whilst returning a product to us so we suggest that a trackable form of delivery is used to safeguard your products. 

All refunds are processed back onto the original payment method used when purchasing.

In the rare case that our customers have received faulty goods, the fault must be highlighted to Ash Footwear within 30 days of the date of purchase. 

This returns policy does not affect your statutory rights.

International Returns Policy (also applicable to orders coming from Norway and Switzerland)

Firstly we request that you kindly contact our returns department on customerservice@ashfootwear.co.uk or +44 (0) 208 616 4130, with you order reference number (WEB*****) to hand, to request a Returns Authorisation Code.  This will be provided by our team Monday-Friday 10:00am - 5:30pm.

When we ship you order we provided an international returns form which includes a customs return label which must be placed outside the returned package.

If you have mislaid your International Returns Form, please download a replacement one here. 

Once you have obtained your Returns Authorisation Code, kindly make note of this, as well as all other relevant information in the correct areas on the returns form. Once completed, add this to your parcel and ship along with the goods to be returned.

Please ship returns to Ash Footwear Returns, 77 Fortess Road, London, NW5 1AG

Customers are liable for any losses incurred whilst returning a product to us so we suggest that a trackable form of delivery is used to safeguard your products. 

All refunds are processed back onto the original payment method used when purchasing.

In the rare case that our customers have received faulty goods, the fault must be highlighted to Ash Footwear within 30 days of the date of purchase. 

This returns policy does not affect your statutory rights.

PLEASE NOTE: Exchanges will be completed on the next working day of the item(s) being received back at our warehouse. An email will be sent to confirm. 

PLEASE NOTE: you will receive your refund credit within 8 working days of the item(s) being received back at our warehouse. An email will be sent to confirm that we have processed your return.

PLEASE NOTE: Items purchased from ashfootwear.co.uk can only be returned directly back to us and cannot be returned to a standalone Ash store.

PLEASE NOTE: FEDEX shipment returns will not be accepted. 

Colours and Textures Represented on www.ashfootwear.co.uk

We have made every effort to display as accurately as possible the colours of our products on the website and to portray the texture of the materials. However, please note that the colour of products depends on the settings of various monitors and that texture on some of our natural leather products can vary slightly.