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Free UK delivery on orders over £100
Need help? Call us on: 0208 616 4130

Frequently Asked Questions

Can't find the answer you're looking for? We shared some of our most frequently asked questions to help you out.

We currently don't take orders over the phone.

You have 14 days from the day you received your item to return it back to us for a refund/exchange. Please check our returns page for more details.

Please contact us immediately and one of our team members will be able to assist you.

We accept Visa, Visa Electron, Visa Debit, Delta, MasterCard and American Express. We also accept payments through Amazon Pay and PayPal which are both available on the checkout page.

Please contact us at customerservice@ashfootwear.co.uk

We do not currently provide a free returns service. Any charges incurred for returning goods back to us are the responsibility of the recipient. We will not reimburse the postal charges incurred returning an item, unless the item is faulty or has been sent to you in error.

Please contact us at customerservice@ashfootwear.co.uk alongside with images of what you have received. 

Yes, at the checkout you will be able to enter a different delivery address to your Billing Address. However, if the order has been dispatched, we won't be able to make any changes. 

All refund and exchanges (when in stock) will be processed on the next working day of receiving the item at our warehouse. Depending on your bank, please allow up to 5 working days for the amount to appear in your account.

Yes. For specific delivery information and a list of the countries we currently ship to please see our delivery page. 

Please sign up to the alerts for that specific style and select the size you would like from the drop down menu and it will prompt you to select email me when back in stock. 

Your e-wallet funds will appear once you have added an item the basket and select the 'Credit/Debit' card option on the next page you will be given the option to use your E-Wallet.

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