Delivery Information

UK, ROI & Channel Islands Delivery

 

All orders will be dispatched via the courier Interlink (DPD).

The below is subject to the festive delivery schedule



Destination

Delivery Charge

Delivery Times

UK Mainland Orders Under £75

  £6.00

Next Day Delivery After Dispatch

UK Mainland Orders Over £75

Free

Next Day Delivery After Dispatch

UK Mainland Orders

£10.99

Saturday Delivery

Northern Ireland

£10.00

 1-2 Working Days

 After Dispatch

Republic of Ireland

£15.00

1-2 Working Days After Dispatch

Channel Islands

£10.00

Next Day Delivery After Dispatch

Northern Ireland Orders Over £150

Free

1-2 Working Days After Dispatch

Republic of Ireland Orders Over £150

Free

1-2 Working Days After Dispatch


European Deliveries 

The UK has now left the European Union. Please therefore note that EU sales are no longer inclusive of VAT from our website. Instead customers to 

the EU, may have to pay custom charges or import VAT once the parcel reaches the destination country and prior to the parcel being released. We do

not have control over these charges and we recommend that you contact your local customs office to enquire what the cost may be as any additional costs are payable by the recipient directly. What this effectively means is whilst EU orders will no longer VAT to us, the price of the product will reflect this at the

checkout upon selecting an EU country.


Speed

Orders placed before 2:30pm will be dispatched currently on Monday's, Wednesday's and Friday's. Orders placed after 2:30pm will usually be dispatched the next working day (excluding weekends). 


Tracking

When placing your order, please provide a mobile number or email address in order to receive regular updates on the status of your delivery; this will also enable the couriers to send you an estimated delivery time.


Additional Delivery Information

Late Deliveries : Late deliveries could be due to a number of reasons. If you feel your package is late, the first step is to check the tracking code you received on your dispatch email. If your item has left our warehouse and you feel it's severely overdue, please email us at customerservice@ashfootwear.co.uk including your order number in the email. 


Cancelling Orders

There are varying time limits in which you cancel your order depending on what country you have selected to be dispatched to.

For UK Next Day Delivery orders, we request that any cancellations are made no more than 30 minutes after the order is placed.

The United Kingdom's Distance Selling Regulations give you have the right to cancel your order and receive a full refund. For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched. Please contact us at customerservice@ashfootwear.co.uk as soon as possible after placing the order. If your order has already been shipped, please contact us at customerservice@ashfootwear.co.uk for further instructions.


PLEASE NOTE : We do not deliver to PO Box addresses | Once an order has been dispatched we are unable to redirect orders.

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