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Free UK delivery on orders over £100
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Delivery

UK Mainland Delivery


 We aim for all orders to be dispatched the same working day if you order before 3PM, Monday to Friday.

*For Saturday Delivery, orders must be placed before 3PM on a Friday. 

Delivery OptionDelivery TimesCost
DPD Next Working DayWithin 1 working day£5.99 / FREE over £100
Hermes Standard DeliveryWithin 2-4 working days£3.99
Nominated DeliveryWithin 1 working day£7.99
Saturday DeliveryWithin 1 working day*£10.99

 Orders that have been sent to a DPD pick up shop and the customer has failed to collect their parcel, the return charges will be deducted from the refund. 


UK Non Mainland Delivery


DHL will be the courier delivering to Channel Islands, Northern Ireland and Outer Hebrides. 

*DPD will be the courier delivering to Republic of Ireland and all orders going to Republic of Ireland is subject to customs and duties.
Failure to pay for duties and in the event that the products are returned back to our warehouse due to this reason will result in a refund with a deduction of the
initial shipping and return cost including any charges we are levied with.

Please ensure to include a contact telephone number so that DHL/DPD will be able to contact you. 

CountryDelivery TimesCost
Channel IslandsWithin 2 working days£10
Northern IrelandWithin 2 working days£10
Outer HebridesWithin 2 working days£10
*Republic of IrelandWithin 2 working days£15

 


International Delivery

 

CountryDelivery TimesCost
AlbaniaWithin 3-5 working days£30
AustraliaWithin 2-4 working days£25
AustriaWithin 3 working days£15
BrazilWithin 5-7 working days£30
BelgiumWithin 3 working days£15
CanadaWithin 5-7 working days£20
ChinaWithin 3-5 working days£30
DenmarkWithin 4 working days£20
FranceWithin 3-4 working days£20
FinlandWithin 6 working days£30
GermanyWithin 3-4 working days£15
GreeceWithin 8 working days£30
Hong KongWithin 2-5 working days£25
ItalyWithin 4 working days£20
IndiaWithin 5-7 working days£30
IsraelWithin 2-4 working days£25
JapanWithin 2-4 working days£25
KuwaitWithin 5-7 working days£35
MexicoWithin 5-7 working days£35
MoroccoWithin 5-7 working days£35
NetherlandsWithin 3 working days£15
New ZealandWithin 2-4 working days£25
NorwayWithin 2-4 working days£25
OmanWithin 5-7 working days£35
PhilippinesWithin 5-7 working days£35
QatarWithin 5-7 working days£30
SpainWithin 4 working days£20
Saudi ArabiaWithin 3-5 working days£30
SingaporeWithin 2-4 working days£30
South KoreaWithin 2-4 working days£20
SwitzerlandWithin 2-4 working days£20
TaiwanWithin 5-7 working days£25
TurkeyWithin 5-7 working days£20
United Arab EmiratesWithin 5-7 working days£20
USAWithin 3-5 working days£18


Europe Delivery

The UK has now left the European Union. Please therefore note that EU sales are no longer inclusive of VAT nor duty from our website. Instead customers to the EU, will have to pay VAT and duty directly to the courier once the parcel reaches the destination country and prior to the parcel being released. We do not have control over these charges and we recommend that you contact your local customs office to enquire what the cost may be as any additional costs are payable by the recipient directly and are not included in the price shown on our website. Essentially all orders to the EU will be sold excluding VAT and duty and are the responsibility of the recipient to pay.

Failure to pay for duties and in the event that the products are returned back to our warehouse due to this reason will result in a refund with a deduction of the initial shipping and return cost including any charges we are levied with.


International Delivery


Prices on our website are shown as inclusive of UK VAT however at the checkout, if you have selected an International destination, VAT is removed from the price. We ship to all international countries on a delivery duty unpaid basis. This means that the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase.

Ash Footwear cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty.

Failure to pay for duties and in the event that the products are returned back to our warehouse due to this reason will result in a refund with a deduction of the initial shipping and return cost including any charges we are levied with. 

Please be advised that Ash Footwear cannot be held accountable for delays in customs clearance.


Additional Delivery Information

Late Deliveries : Late deliveries could be due to a number of reasons. If you feel your package is late, the first step is to check the tracking number you received on your dispatch email. If your item has left our warehouse and you feel it's severely overdue, please email us at customerservice@ashfootwear.co.uk including your order number in the email. 


Cancelling Orders

There are varying time limits in which you cancel your order depending on what country you have selected to be dispatched to.

For UK Next Day Delivery orders, we request that any cancellations are made no more than 30 minutes after the order is placed.

The United Kingdom's Distance Selling Regulations give you have the right to cancel your order and receive a full refund. For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched. Please contact us at customerservice@ashfootwear.co.uk as soon as possible after placing the order. If your order has already been shipped, please contact us at customerservice@ashfootwear.co.uk for further instructions.


PLEASE NOTE : We do not deliver to PO Box addresses | Once an order has been dispatched we are unable to redirect orders.

 

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