Cookie Policy

We use cookies to improve and customise your experience of our website. They help us to understand who our customers are and what you like to buy or browse, which in turn helps us create a more exciting shopping experience for you. Cookies are not harmful to you or your computer/device.

By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser (see below). However, if you do not allow cookies on your computer you will not be able to fully access and make purchases on our website.

We are continuously making further improvements and changes to the ways we use cookies and we will keep this page updated with the cookies we use.

Our customer’s privacy is extremely important to us and the cookies we use will in no way allow us access to your computer. We do not store any details relating to you or your credit cards using cookies. We use cookies to record the areas of the site that you have visited and for how long, which provides us with useful usage information that helps us make our site more accessible to our users in line with their needs. The use of cookies helps us to improve the quality of service that we provide.

 

What are Cookies?

A cookie is a piece of data which is a small file of letters and numbers that is stored on the internet user’s browser, or the hard drive of their computer, if they agree. The information the cookie contains is set by a website's server and it can be used when the user visits the website. Cookies are designed to remember things that an internet user has done whilst on a website in the past, which can include putting products in a basket, logging in, or clicking on links. Cookies are not dangerous. They are not computer programs and cannot be used to circulate viruses. 

The cookies we use on our website are used in many ways, including:

  • To keep a record of the products you've put in your shopping bag for the next time you visit;
  • To make personalised product recommendations, based upon the previous times you've shopped on the website;
  • To remember your preferences;
  • To find out what the website doesn't do well and make improvements to it in the future;
  • To allow you to share pages with social networks like Facebook; and
  • To make sure advertising on other websites is relevant to you.

 

Types of Cookies

Session Cookies

Session cookies are stored in your computer's memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly.

 

Persistent Cookies

Persistent cookies are stored on the user's computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so that they will be remembered for next time you visit the website. They are also used to collect information about the number of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how the well the website works and where it can be improved.

 

Flash Cookies

You will probably have Adobe Flash installed on your computer. Many websites that contain Flash can also store small files on your computer that are used in the same way as cookies.

Websites choose to use Flash Cookies as these can hold more information than regular cookies. When you delete cookies via your browser, your Flash cookies are unlikely to be affected. A website may therefore still recognise your preferences if it used a Flash cookie to save them initially.

 

Third Party Cookies

Ash Footwear works with selected companies to provide additional content and services, for example reviews. These companies may also set cookies on our behalf.

 

Advertising on other websites

Cookies are used to advertise relevant products to you on other websites, based on the products and categories you looked at on ashfootwear.co.uk

For these adverts, our third party providers may use software that can set a cookie to your browser, this will enable us to monitor whether you see the adverts, click on them and buy from our website. Cookies are placed on your computer if your browser is set to allow these. If you wish to ‘turn off’ cookies, then please check your browser’s help files for guidance on how to do so. The Help section is usually found in the Menu bar at the top of the browser. Some browsers provide help if the F1 key is pressed. However, you may lose some of the functionality of this website.

The data contained in the cookie used in these adverts is anonymous and doesn't contain any of your personal details.

 

Sharing with social networks

If you use the buttons that allow you to share products and content with your friends via social networks like twitter and facebook, these companies may set a cookie on your computer memory. Find out more about these here:

  • https://www.facebook.com/about/privacy/
  • http://twitter.com/privacy
  • http://www.google.com/intl/en-GB/policies/privacy/
  • https://policy.pinterest.com/en-gb/privacy-policy
  • https://help.instagram.com/

 

You can find more information about the individual cookies we use and the purposes for which we use them in the table below: 

Cookie Name

Purpose

vscommerce

A session identifier cookie that disappears after the browser is closed. This is a unique ID that references the database entry holding information such as the basket contents, logged in status and other information.

VSReferrer

An identifier that stores that website that referred you

VSCurrency

An identifier that references the currency the prices are displayed in.

VSVatPrices

An identifier that references if prices are shown inclusive or exclusive of VAT.

VSCategoryGroup

An identifier that references the last top level category visited.

VSCourierID

An identifier that references the courier the customer has selected.

VSCountryID

An identifier that references the country the customer has selected.

VSWishlistId

An identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.

VSWishlistToken

An identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.

affiliate_source

Details of which Affiliate scheme referred the visitor to the website - such as Webgains or Affiliate Window.

vs_login

Secure login token if the visitor selected for the website to remember them.

vsaffid

The identifier of the affiliate customer that referred the visitor to the website through the Visualsoft Affiliates module.

Google Analytics

Non-personal information used to track a visitors route through the website. This is used to find at which point customers have abandoned the checkout process and is used to improve the website. You can read more information on the cookies used by Google Analytics uses on its information page

VSMultisiteIPRedirected

An identifier that flags if we have automatically redirected the visitor to a more appropriate version of the site depending on their location.

locale_prefix

An identifier used to keep a visitor on a specific version of the website.


3rd party Cookies

The information set out in "How We Use Cookies" relates to the cookies that we set on our website. In addition to these cookies, our website also uses third party cookies which are set by a domain other than our website.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Our website uses Third Party Cookies from the providers found in the table below, if you require further information about what those cookies are or how they are used, you should contact those providers directly. 

3rd Party Name

Additional Information

Facebook
Google Plus
Twitter

You can choose to share content from our site with others via the social networks listed on the left, and so you may be sent cookies from these websites.

Pinterest

1

Google

We utilise the online advertising services of the third party companies listed on the left, and each of their sites use may set cookies to help identify which adverts are clicked on/interacted with.

 

What happens if I opt out of all cookies

If you opted out of all cookies set by ashfootwear.co.uk and associated websites, then you will not be able to place an order on our website. You will, however, still be able to browse our website.

If you disable Flash cookies, you will not be able to watch some of the videos on ashfootwear.co.uk


How do I opt out of cookies?

You can manage the cookies that you allow on your computer through the internet browser that you use.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. As mentioned above, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site, in particular you will not be able to place orders.

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