E-commerce Customer Service Representative.
AshShoe Co Ltd has an existing opportunity for an enthusiastic and dynamic candidate to join our E-commerce team in our Kentish Town offices.
Working in a fast-paced, fashion-focused environment, you will assist in the maintenance of the company website and day-to-day administrative duties associated with a rapidly growing e-commerce department.
The successful candidate will have the following qualities:
• Attention to detail
• Excellent standard of written English,
• Able to work independently all day
• Computer literate.
• Good organisation and pro-active.
• Interest in E-commerce, Internet trading and fashion
• Proficient with excellent communication skills.
• Have a good understanding of SEO will be an advantage.
• Basic Knowledge of Excel and Photoshop.
Key Responsibilities are:
• Provide superior support for customers’ service through e-mailing queries and phone calls ensuring that customers receive a prompt and efficient response to all enquiries within given metrics and that messages taken for other staff members are passed on accurately, order cancellation, order enquiry etc.
• Provide customer support concerning shipment tracking and liaising with courier’s company.
• Keeping the e-com manager informed and involved in case of tasks, which cannot be dealt with given deadlines or issues needing escalation.
• Managing the daily returns and exchanges adding the stock to the till system.
• Keeping the Marketing, Retail and IT departments informed of website discrepancies or bugs.
• Liaising with the finance department regarding courier invoices, shipping’s costs & reporting the online expenses.
• Assisting and checking product descriptions across the website.
• Occasionally helping with product photography retouching and website banners.
• Responsible for some social media platforms.
• Pro-actively work to ensure best practice company goals are achieved
• Occasionally warehouse related tasks such as receiving, counting and re-stocking merchandise.
• Any other duties will be assigned to the Job Holder within the Job Holder’s capabilities
This is a fantastic opportunity for an enthusiastic and motivated individual looking to work for a successful company.