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Returns

Should you wish to return your goods for a refund, exchange or credit note for whatever reason (even if you simply change your mind) you may do so in subject to the following returns policy.

We offer a 14-day return policy to our International customers. Any charges incurred for returning goods back to us for refund are the responsibility of the customer.

1) Kindly contact our returns department on customerservice@ashfootwear.co.uk  stating your order reference number in exchange for a returns authorisation code. (This is provided by our team Monday-Friday 10:00am - 6:30pm) 

(2) The Returns Policy allows you to return goods for a full refund (minus shipping charges) 14 days from the date the goods are physically received if you are not completely satisfied.

(3) Beyond these 14 days, our Returns Policy allows you to return goods for an exchange or credit note to your Ash Footwear account within 30 days from the date the goods physically arrive if you are not completely satisfied.

(4) Returned goods in all circumstances must be in as new condition with all original packaging and labels; in addition shoes should not have been worn on a hard surface, which may have scratched the soles of the shoes. Regretfully any signs of wear will mean that the good are deemed non-returnable.

(5) Postage costs are non refundable however if you wish to exchange your goods for another product, we would deliver this exchange free of charge upon receipt of the returned goods.

(6) When we ship you order we provided returns form. If you have mislaid your Returns Form, please download a replacement one here.

(7) Please ship returns to Ash Footwear Returns, 77, Fortess Road, London, NW5 1AG

(8) Customers are liable for any losses incurred whilst returning a product to us so we would suggest that a trackable form of delivery is used to safeguard your products. 

(9) All refunds are processed back onto the original payment method used when purchasing.

(10) In the rare case that our customers have received a faulty good, the fault must be highlighted to Ash Footwear within 30 days of date of purchase. 

This returns policy does not affect your statutory rights.

 

PLEASE NOTE: Exchanges will be completed on the next working day of the item(s) being received back at our warehouse. An email will be sent to confirm. 

PLEASE NOTE: Items purchased from ashfootwear.co.uk can only be returned directly back to us and cannot be returned to a standalone Ash store.

 

International Returns Policy (also applicable to orders coming from Norway and Switzerland)

If you wish to return or exchange items please note we do not offer a free returns service. Therefore, to return items it will be at your own cost via any courier you wish. Refunds will be for the value of the item only and exchanges are based on stock availability.

We offer a 14-day return policy to our International customers. Any charges incurred for returning goods back to us for refund are the responsibility of the customer.

1) Kindly contact our returns department on customerservice@ashfootwear.co.uk  stating your order reference number in exchange for a returns authorisation code. (This is provided by our team Monday-Friday 10:00am - 6:30pm)

(2) The Returns Policy allows you to return goods for a full refund (minus shipping charges) 14 days from the date the goods are physically received if you are not completely satisfied.

(3) Beyond these 14 days, our Returns Policy allows you to return goods for an exchange or credit note to your Ash Footwear account within 30 days from the date the goods physically arrive if you are not completely satisfied. 

(4) Returned goods in all circumstances must be in as new condition with all original packaging and labels; in addition shoes should not have been worn on a hard surface, which may have scratched the soles of the shoes. Regretfully any signs of wear will mean that the good are deemed non-returnable.

(5) Postage costs are non refundable however if you wish to exchange your goods for another product, we would deliver this exchange free of charge upon receipt of the returned goods. 

(6) When we ship you order we provided an international returns form which includes a customs return label which must be placed outside the returned package

If you have mislaid your International Returns Form, please download a replacement one here. 

(7) Please ship returns to Ash Footwear Returns, 77, Fortess Road, London, NW5 1AG

(8) Customers are liable for any losses incurred whilst returning a product to us so we would suggest that a trackable form of delivery is used to safeguard your products. 

(9) All refunds are processed back onto the original payment method used when purchasing.

(10) In the rare case that our customers have received a faulty good, the fault must be highlighted to Ash Footwear within 30 days of date of purchase. 

 

 This returns policy does not affect your statutory rights.

 PLEASE NOTE: you will receive your refund credit within 8 working days of the item(s) being received back at our warehouse. An email will be sent to confirm that we have processed your return.

 Colours and Textures Represented on www.ashfootwear.co.uk

 We have made every effort to display as accurately as possible the colours of our products on the website and to portray the texture of the materials. However, please note that the colour of products depends on the settings of various monitors and that texture on some of our natural leather products can vary slightly.