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Delivery Information

UK, ROI & Channel Islands Delivery

All orders will be despatched via the courier Interlink (DPD).

Orders are dispatched on Monday to Friday at 3.00pm GMT.

Destination

Delivery Charge

Delivery Times

UK-Mainland Orders Under £100

£6.00

Next day delivery

UK- Mainland Orders Over £100

Free

Next day delivery

Northern Ireland

£10.00

Next day delivery

Republic of Ireland

£15.00

1-2 working days

Channel Islands

£10.00

Next day delivery

Speed: Orders placed before 3pm will be dispatched on the same working day (excluding weekends). Orders placed after 3pm will usually be despatched the next working day (excluding weekends).
Tracking: When placing your order, please provide a mobile number or email address in order to receive regular updates on the status of your delivery; this will also enable the couriers to send you an estimated delivery time.
PLEASE NOTE: We do not deliver to PO Box addresses.

International Delivery

We offer an international delivery service on all orders, shipped via the couriers SkyNet and UPS.

Destination

Charge

Delivery Time

European

£16.99

3-5 working days

Russia

£40.00

1-2 weeks

Rest of the World

£25.00

3-8 working days

 
Countries shipped to:  Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kazakhstan, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Moldova, Nepal, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, USA.
Tracking: When placing your order, please provide a mobile number or email address in order to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.
Please note: Once an order has been despatched we are unable to redirect orders. Please be advised that ashfootwear.co.uk cannot be held accountable for delays in customs clearance.


Additional Delivery Information

Import Duty: Prices on our website are shown as inclusive of UK VAT. We ship to all countries outside of the EU on a Delivery Duty Unpaid basis. This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. Ashfootwear.co.uk cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty. The recipient is responsible for paying the duty.

Late deliveries: We aim to deliver items within 6 working days to international addresses. Late deliveries could be due to a number of reasons; if you feel your package is late, the first step is to check the tracking code you received on your dispatch email. Occasionally goods may be subject to delays due to customs. The customer is responsible for providing any information required by customs to ensure the goods are cleared. If your item has left our warehouse and you feel it's severely overdue, please email us at customerservice@ashfootwear.co.uk including your order number in the email.

Customs: There may be specific demands made by Customs or your parcel may be held for checks, dependant on the country of export – unfortunately this is out of our control and we cannot be held accountable for delays. You will find known Customs demands below:
Norway: Customers must provide the courier with their 11 digit National Security Number for goods to be cleared by Norwegian Customs.
Croatia: Delivery may take up to 14 days due to Customs restrictions.